Refund policy

Refund & Returns Policy

At Dermrange Marketing LLP, we take great care in packing and delivering each order with the utmost attention. Therefore, products once sold are non-returnable, except in specific cases such as damage or defects.

Refunds (If Applicable)

Refunds are not applicable once the order has been delivered.

Delayed or Missing Refunds

If you're expecting a refund and haven’t received it:

  1. Recheck your bank account.
  2. Contact your credit card provider—it may take 7 to 14 days for the refund to reflect.
  3. Contact your bank, as processing delays can occur.

If you’ve completed these steps and still haven’t received your refund, please contact us at dermrangemarketingllp@gmail.com.

Exchanges (If Applicable)

We only replace items that are defective or damaged.

To request an exchange for the same item:

  • Email us at dermrangemarketingllp@gmail.com
  • Send the item to: DERMRANGE MARKETING LLP
    UG 35, Ozone Centre, Sector 12 Faridabad, Haryana – 121007

Shipping Information

We deliver using trusted third-party courier partners. Delivery timelines may vary depending on your location and current conditions, generally ranging between 2 to 7 business days.

Damaged Products

If your order arrives damaged:

Once reviewed, the item will be Returned To Origin (RTO), and a replacement will be processed upon satisfactory validation.

Note: This may take up to 30 days to complete.

Returns

To return a product (if applicable), please mail it to:

DERMRANGE MARKETING LLP
UG 35, Ozone Centre, Sector 12 Faridabad, Haryana – 121007

  • Customers are responsible for return shipping costs.
  • Shipping fees are non-refundable.
  • Delivery time for exchanges may vary based on your location.

For any further assistance, feel free to reach out to us at dermrangemarketingllp@gmail.com or visit our website at thedermrange.com. We’re happy to help!